stakeholders-map

Patients and their Families

Medcare’s Responsibility

Patient’s well-being forms the cornerstone of the Hospital’s business; hence its purpose is to enhance the quality of life by providing comprehensive high-quality hospital services in such a way that the hospital will be recognized as the leading health care provider among others, our patients.

Examples of Engagement

  • Patient satisfaction survey
  • 24-hour call centre
  • Health screenings/health campaigns and support groups

Employees

Medcare’s Responsibility

Medcare’s employees are an asset highly valued. Thus, providing a fair compensation, safe work-place and a culture that promotes good values and high standards of conduct.

Examples of Engagement

  • Employee Orientation
  • Annual Appraisal
  • Wellness program
  • Staff welfare fund
  • Annual Employee Recognition Award
  • Job Specific Trainings

Physician and Clinical services

Medcare’s Responsibility

To provide a safe environment for care, access to technology and strategic alignment opportunities.

Examples of Engagement

  • Annual Peer Review
  • Clinical Trainings
  • CME’s

Suppliers

Medcare’s Responsibility

To conduct effective and ethical relationship towards suppliers for mutual benefit. 

Examples of Engagement

  • Day-to-day transactions
  • Ongoing discussions regarding opportunities to improve business relationship
  • Suppliers survey

Government and Authorities

Medcare’s Responsibility

To comply and abide the existing laws and regulations and to participate in the dialogue regarding the amendments of that laws and regulations

Examples of Engagement

  • Ongoing involvement in activities and communication for updates from the DHA, MOH, NMC, DHCC and other Health and Safety related National Organizations.

Community

Medcare’s Responsibility

To promote citizenship and volunteerism, patient advocacy and environmental stewardship and participation in local and national health care improvement system.

Examples of Engagement

  • Hospital governing board
  • Health fairs; Health education seminars
  • Sponsorship of and participation in numerous local charity and environmental events
  • Society survey

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