teleSupport Services

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(Sleep Consultant) New-born Sleep Support Services (Payment Options: Self-pay for 300 AED)

What We Offer:

Teleconsultation with certified sleep consultants and specialists
Assessment of sleep patterns and concerns
Personalized sleep plans and strategies for infants and children.
Recommendations for sleep hygiene, environment adjustments, and behavioural therapies through home visit.
Follow-up sessions to track progress and make necessary adjustments

Home Service Options:

Sleep Consultant at home

Cases Suitable for Teleconsultation:

Difficulty falling asleep or staying asleep
Sleep disturbances in children and infants
Sleep hygiene education

Lactation Support Services (Payment Options: Self-pay for 275 AED)

What We Offer:

Virtual consultations with certified lactation consultants
Guidance on breastfeeding techniques and positioning
Support for latch issues and nipple pain
Assistance with milk supply concerns and pumping techniques
Advice on managing common breastfeeding challenges (e.g., engorgement, mastitis)
Postnatal breastfeeding follow-up and support
Nutrition support through teleconsultation and Home health

Home Service Options:

Postnatal and Newborn Care

Cases Suitable for Teleconsultation:

Initial breastfeeding assessment and guidance
Troubleshooting latch and feeding difficulties
Milk supply concerns
Pumping and storage advice
Postpartum breastfeeding support and follow-up

Functional Medicine Support Services (Payment Options: Self-pay for 750 AED)

What We Offer:

Comprehensive virtual consultations with licensed functional medicine practitioners
Personalized health assessments and root-cause analysis
Management of chronic conditions such as fatigue, digestive issues, hormonal imbalances, and autoimmune conditions
Support for weight management, stress reduction, and overall wellness
Follow-up care and ongoing monitoring

Home Service Options:

IV Drips @ home
Nurse @ home for assessment
Lab @ home
Physio @ home

Cases Suitable for Teleconsultation:

Chronic fatigue and energy concerns
Digestive health issues (bloating, IBS, food sensitivities)
Hormonal imbalances and PMS
Autoimmune conditions management
Lifestyle and nutritional guidance for optimal health

Rheumatology Support Services (Payment Options: Self-pay for 275 AED or Insurance Coverage)

What We Offer:

Medication refills and adjustments via teleconsultation
Virtual consultations with experienced rheumatology specialists
Management of chronic conditions such as Rheumatoid Arthritis, Lupus, Psoriatic Arthritis, and Osteoarthritis
Guidance on symptom management, lifestyle modifications, and flare-up prevention
Follow-up care and monitoring of disease progression
Advice on physical activity, diet, and complementary therapies

Home Service Options:

IV Drips @ home
Physiotherapy @ home
Lab @ home

Cases Suitable for Teleconsultation:

Routine medication refills and adjustments
Symptom assessment and flare management
Disease activity monitoring
Patient education on condition management
Follow-up after recent consultations or hospital visits

CardioCare Support Services (Payment Options: Self-pay for 275 AED Or Insurance Coverage)

What We Offer:

Medication refills and adjustments via teleconsultation
Virtual consultations with cardiology specialists
Management of chronic heart conditions such as hypertension, arrhythmias, and hyperlipidemia
Guidance on lifestyle modifications for heart health
Follow-up on previous cardiac evaluations and treatment plans
Basic cardiac risk assessments and advice

Home Service Options:

ECG at Home
Holter at Home
Clinical Dietitian at home
Blood pressure monitoring and management
Follow-up care for (wound care & post- Procedure)

Cases Suitable for Teleconsultation:

Routine medication refills for chronic heart conditions
Hypertension and cholesterol management
Palpitations and arrhythmia follow-up
Lifestyle and risk factor counselling
Post-cardiac event or procedure follow-up

Physiotherapy Pre-Assessment Services (Payment Options: Self-pay for 150 AED or Insurance Coverage)

What We Offer:

Virtual consultations with licensed physiotherapists
Comprehensive assessment of your musculoskeletal condition
Guidance on injury prevention and management
Advice on exercises and rehabilitation plans tailored to your needs
Recommendations for home-based therapy routines
Postural assessment and ergonomic advice
Follow-up support to monitor progress and adjust treatment plans

Home Service Options:

Physiotherapy at home

Cases Suitable for Teleconsultation:

Initial physiotherapy assessment for musculoskeletal issues (neck, back, joints, muscles)
Post-injury or post-surgery rehabilitation guidance
Pain management and mobility improvement strategies
Advice on ergonomic setup for work or daily activities
Follow-up on treatment progress and exercise adherence

Gastroenterology Teleconsultation Support Services

Overview:

Providing expert gastroenterology consultations conveniently through telemedicine, available with flexible payment options—self-pay or insurance coverage verification.

What We Offer:

Comprehensive Gastroenterology Consultations via secure video platform
Personalized Medical Advice for digestive health concerns
Follow-up Appointments to monitor ongoing conditions
Prescription Management and medication guidance
Dietary and Lifestyle Counselling tailored to gastrointestinal health
Referral Services to specialists or diagnostic centres if needed.
Teleconsultation with a clinical Dietitian.

Home Service Options:

Capsule endoscopy at home
Lab at home
Injection at home
IV at home
Clinical Dietitian at home

Cases Suitable for Teleconsultation:

Mild to moderate digestive discomforts such as indigestion, bloating, or acid reflux
Chronic conditions like irritable bowel syndrome (IBS) or Crohn’s disease management
Follow-up for previously diagnosed gastrointestinal issues
Dietary guidance for gastrointestinal health
Medication refills and management
Pre- and post-procedure consultations (e.g., post-endoscopy follow-up)
General gastrointestinal health inquiries and advice

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Click here to read teleMEDCARE terms & conditions

I agree to take the Telehealth Consultation services provided by Medcare Hospitals & Medical Centres which involves a consultation with a certified physician who is authorized to conduct telemedicine consultation which is an interactive video conversation call.

I acknowledge I have read the guidelines on how the video conferencing technology will be used. I also acknowledge this consultation is limited to certain medical conditions for which the telehealth consultation services can be obtained and the proper procedures that shall be applied in emergency cases.

I undertake the obligation to inform the doctor about all facts important to consider while managing my/patient’s health and previous medical history/allergies/specific conditions/ disabilities irrespective of whether or not such information would have any bearing or relevance to the procedure, diagnosis or treatment/ proposed/undertaken at the hospital. I accept the fact that in case this statement is untrue, neither this hospital nor the doctors are responsible for the caused consequences.

All existing federal law laws and local regulations/ policies/ guidelines regarding access to medical information and copies of my Health Records apply to this teleconsultation. Dissemination of any patient identifiable images or information for this telehealth interaction to other entities will not take place without my consent.

Electronic systems used will be incorporate network and software security protocols to protect confidentiality of patient identification and imaging data and will include measures to safeguard the data and to ensure integrity against intentional and unintentional corruption in accordance to UAE Laws and regulation.

The nature during the teleconsultation:

a. Details of medical history, examination, x-rays and tests may be discussed with other healthcare professionals with interactive videos, audio and telecommunication technology.

b. Audio and/ or photo recording may be taken for accurate diagnosis, treatment and quality control.

Responsible and appropriate efforts have been made to eliminate any confidentiality risks associated with the teleconsultation and all existing confidentiality protections under UAE federal laws and local regulation apply to information disclosed during this teleconsultation.

I understand I may withhold or withdraw consent to teleconsultation at any time without affecting my right to future care or treatment.

I understand the benefits of the telemedicine consultation such as Improve access medical care by enabling a patient to remain in their home, more efficient medical evaluation and access to expertise from distant specialist.

I understand there are possible risks of an incomplete or ineffective consultation because of the technology, and that if any of the risks occur, the consultation may terminate. The risks may include:

a. Information transmission may not be sufficient (e.g. poor resolution of images) to allow appropriate decision making by the consulted physician

b. Delays in medical evaluation and treatment could occur due to deficiencies or failure of equipment

c. In rare instances, security protocol could fail causing a breach of privacy of personal medical information

d. In rare cases, a lack of access to complete health records may result in adverse drug interaction, allergic reactions or other judgement errors

I shall not hold the Medcare medical center authorities legally or financially responsible for any kind of loss or damage sustained by the procedure.

I understand the risks, consequences, benefits, and alternatives of the telemedicine consultation. I have been provided with enough information in a language that I can understand, to make an informed decision and I agree to have the Telehealth consultation Services.

I agree to give my consent by ticking the below box knowingly, freely and voluntarily and agree to bind by its terms.

In case the patient is unable to give consent/ is a minor the legal guardian /representative shall give consent on behalf of the patient and accordingly all understandings, consents and acknowledgments mentioned above shall be deemed to be consented by the patient.

أوافق على تلقي خدمات الاستشارات الصحية عن بعد التي تقدمها مستشفيات ومراكز ميدكير الطبية والتي تتضمن الحصول على استشارة من طبيب معتمد مخول بتقديم استشارات الخدمات الطبية عن بعد وهي مكالمة محادثة فيديو تفاعلية.

أقر بأنني قرأت إرشادات طريقة استخدام تقنية مؤتمرات الفيديو. كما أقر بأن هذه الاستشارة تقتصر على بعض الحالات الطبية التي يمكن معها الحصول على خدمات الاستشارات الصحية عن بعد والإجراءات المناسبة التي يجب تطبيقها في حالات الطوارئ.

كما ألتزم بإبلاغ الطبيب بكل الحقائق المهمة التي يجب مراعاتها أثناء إدارة الحالة الطبية للمريض وتاريخه المرضي/ وأمراض الحساسية / والظروف الخاصة / الإعاقة بغض النظر عما إذا كان لهذه المعلومات أي تأثير أو صلة بالإجراء أو التشخيص أو العلاج / المقترح أو المضطلع به في المستشفى. كما أقبل حقيقة أنه في حال كان هذا البيان غير صحيح ، فلا تتحمل المستشفى ولا الأطباء المسؤولية عن العواقب الناتجة.

تنطبق جميع قوانين القوانين الاتحادية السارية واللوائح / السياسات / الإرشادات المحلية المتعلقة بالوصول إلى المعلومات الطبية ونسخ سجلاتي الصحية على هذه الاستشارة عن بعد. ولن تنشر أي صور أو معلومات يمكن التعرف معها على المريض بشأن هذه الخدمات الصحية عن بعد إلى كيانات أخرى دون موافقتي الشخصية.

ستشمل الأنظمة الإلكترونية المستخدمة بروتوكولات أمن الشبكات والبرمجيات لحماية سرية بيانات هوية المرضى وبيانات التصوير، وستتضمن إجراءات لحماية البيانات وضمان النزاهة ضد الفساد المتعمد وغير المتعمد وفقًا لقوانين ولوائح الإمارات العربية المتحدة.

طبيعة المعلومات خلال خدمة الاستشارة الصحية عن بعد:

يمكن مناقشة تفاصيل التاريخ الطبي والفحص والأشعة السينية والاختبارات مع متخصيصي الرعاية الصحية الآخرين من خلال مقاطع الفيديو التفاعلية وتكنولوجيا الصوت والاتصالات.

يمكن تسجيل الصوت و / أو التقاط الصور للتشخيص الدقيق وطريقة العلاج ومراقبة الجودة.

بذلت جهود مسؤولة وملائمة ترمي إلى التخلص من أي مخاطر تتعلق بالسرية مرتبطة بخدمات الاستشارة عن بُعد وتنطبق جميع إجراءات حماية السرية الحالية بموجب القوانين الاتحادية الإماراتية واللوائح المحلية التي تنطبق على المعلومات التي تم الكشف عنها خلال هذه الاستشارة عن بعد.

وأفهم حقي في جواز حجب الموافقة بشأن هذه الاستشارة عن بعد أو سحبها في أي وقت دون التأثير على حقي في الرعاية أو العلاج المستقبلي

كما أعي فوائد خدمات الاستشارة الطبية عن بعد مثل تحسين الوصول إلى الرعاية الطبية من خلال تمكين المريض من البقاء في منزله ، وتقييم طبي أكثر كفاءة والحصول على الخبرة من أخصائي عن بعد.

وأفهم أن هناك مخاطر محتملة جراء الاستشارة غير مكتملة أو غير فعالة بسبب التكنولوجيا، وأنه في حالة حدوث أي من هذه المخاطر ، فقد تنتهي الاستشارة. وقد تشمل المخاطر ما يلي:

قد لا يكون توصيل المعلومات كافيًا (مثل ضعف دقة الصور) للسماح باتخاذ القرار المناسب من قبل الطبيب المعالج

ب. قد تحدث تأخيرات في التقييم الطبي والعلاج بسبب عيوب الأدوات أو فشلها. ج. في حالات نادرة، قد يفشل بروتوكول الأمان مما ينتج عنه خرق لخصوصية المعلومات الطبية الشخصية.

في حالات نادرة ، قد يؤدي عدم الوصول إلى السجلات الصحية الكاملة إلى تفاعل دوائي سلبي أو تفاعلات الحساسية أو أخطاء أخرى في سوء التقدير.

اعفي سلطات مركز ميدكير الطبي من المسؤولية القانونية أو المالية عن أي نوع من الخسارة أو الضرر الذي تتكبد نتيجة هذا الإجراء.

أفهم مخاطر الاستشارة الطبية عن بعد وعواقبها وفوائدها وبدائلها. وقد حصلت على معلومات كافية بلغة أفهمها، لاتخاذ قرار مستنير وأوافق على الحصول على خدمات الاستشارات الصحية عن بعد.

أوافق على منح موافقتي بوضع علامة في المربع أدناه عن علم وبحرية وبمحض الإرادة وأوافق على الالتزام بشروطه.

في حالة عدم قدرة المريض على منح الموافقة / أو كان قاصرًا ، فعلى الوصي / الممثل القانوني منح الموافقة نيابة عنه، وبالتالي يكون قد اُعتبر موافقة المريض على جميع التفاهمات والموافقات والإقرارات المذكورة أعلاه.

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